templates

Making Your Email Templates Work For You: A Case Study

Well-written email templates and a comprehensive, logical customer relations workflow can be a game changer for small businesses. This case studies highlights my work helping a photographer maximize her time and ensure happy customers through some simple process improvements.

Defeating the Word Document Gremlins!

We've all encountered those nasty Gremlins that live deep inside a Word document and wait for the most disruptive opportunities to wreak their havoc. These Gremlins are brought on by too many layers of formatting and too many contributors, causing layout and formatting nightmares and potentially even destroying files. Fortunately, there’s an easy way to avoid the gremlins: standardized templates. Read on for a case study of how some basic templates helped an entire company work better!