small business

How Do You Start a Puzzle?

Imagine you’re starting a jigsaw puzzle.  The first step is to dump out all the pieces, and then to spread them out and turn them all right side up, so they’re no longer an unorganized heap.

Making Your Email Templates Work For You: A Case Study

Well-written email templates and a comprehensive, logical customer relations workflow can be a game changer for small businesses. This case studies highlights my work helping a photographer maximize her time and ensure happy customers through some simple process improvements.