In the last installation of “Process This!” we examined the infamous TPS cover report incident from the movie "Office Space" as an example of poor change management and faulty communication in implementing a new company policy. In this post I'm going to offer some strategies for success in introducing workplace changes.
In Office Space, the TPS report and cover page memo represent everything that is wrong with office culture. But status reports, performance metrics, and other unsexy documents are inevitable and necessary in every office. I would like to make the case that the TPS report incident exemplifies poor change management, rather than a symbol of everything wrong with the modern workplace.