operations management

How Do You Start a Puzzle?

Imagine you’re starting a jigsaw puzzle.  The first step is to dump out all the pieces, and then to spread them out and turn them all right side up, so they’re no longer an unorganized heap.

A Big Mess in the Big Apple!

Exploring cities and going to the theater are two of my favorite things to do in the entire world, and it’s hard to beat New York City as a destination for both. Despite loving the theater, I find walking around Broadway, the beating heart of New York’s theater district, to be one of the most anxiety-inducing and chaotic experiences a person can have.

The Case for Operations: Skeleton Theory Part II

The nuance in bird skeletons is a perfect metaphor to illustrate why it is critical for every company to define and continually improve its operational infrastructure. Every company has its own mission, programs, culture, stakeholders, and so on, and needs to make sure that the policies, processes, and systems in place explicitly support those components and capture what make the company unique and successful.

Welcome to "Process This!" - A New Blog

The purpose of this blog is to shine some light on, and insert a little levity into, the decidedly unsexy topic of workplace operations and processes. Like so many other business-related terms, the mere words “operations” and “processes” have become weighted down by complex jargon and highly technical connotations.

While application of rigorous scientific research and development of theories have certainly added tremendous value to the field of business and organizational management at the macro level, I’m here to make the case that many workplace problems can be addressed at the micro level using common sense solutions.