customer service

A Big Mess in the Big Apple!

Exploring cities and going to the theater are two of my favorite things to do in the entire world, and it’s hard to beat New York City as a destination for both. Despite loving the theater, I find walking around Broadway, the beating heart of New York’s theater district, to be one of the most anxiety-inducing and chaotic experiences a person can have.

Making Your Email Templates Work For You: A Case Study

Well-written email templates and a comprehensive, logical customer relations workflow can be a game changer for small businesses. This case studies highlights my work helping a photographer maximize her time and ensure happy customers through some simple process improvements.