business processes

Not “The Bobs”: A Different Kind of Consulting

For many people, the idea of consultants conjures up the image of the infamous Bobs from the movie Office Space—humorless businessmen brought in by upper management to eliminate positions or tell everyone how to do their jobs. What I do is something different.

Onboarding A New Hire When You Don’t Have an HR Department

If your workplace doesn’t have a set of processes in place for what to do when a new person is hired, a lot of unnecessary time and energy can be expended on all sides trying to integrate the new person into company life. This may give the new employee an unfavorable first impression of the new job and lead to an unproductive first few days. With a little planning, you can develop a smooth and foolproof process to guide you through the onboarding, even if different components are handled by different people every time!

How to Make Change Less Painful for Everyone

In the last installation of “Process This!” we examined the infamous TPS cover report incident from the movie "Office Space" as an example of poor change management and faulty communication in implementing a new company policy. In this post I'm going to offer some strategies for success in introducing workplace changes.

The Problem Wasn't the TPS Report: It was the Memo

In Office Space, the TPS report and cover page memo represent everything that is wrong with office culture. But status reports, performance metrics, and other unsexy documents are inevitable and necessary in every office. I would like to make the case that the TPS report incident exemplifies poor change management, rather than a symbol of everything wrong with the modern workplace.

Do You Need a Production Schedule?

Does it seems like the final days before a major report, proposal, or presentation deadline are always a chaotic race against the clock? With so many moving parts, it's easy to lose track of time. My latest post provides tips for a better process to ensure complete, timely, and high quality written deliverables!

The Case for Operations: Skeleton Theory Part II

The nuance in bird skeletons is a perfect metaphor to illustrate why it is critical for every company to define and continually improve its operational infrastructure. Every company has its own mission, programs, culture, stakeholders, and so on, and needs to make sure that the policies, processes, and systems in place explicitly support those components and capture what make the company unique and successful.

Welcome to "Process This!" - A New Blog

The purpose of this blog is to shine some light on, and insert a little levity into, the decidedly unsexy topic of workplace operations and processes. Like so many other business-related terms, the mere words “operations” and “processes” have become weighted down by complex jargon and highly technical connotations.

While application of rigorous scientific research and development of theories have certainly added tremendous value to the field of business and organizational management at the macro level, I’m here to make the case that many workplace problems can be addressed at the micro level using common sense solutions.