Skeleton Theory

The Case for Operations: Skeleton Theory Part I

The operations infrastructure of a company is like the skeletal system in a body (for the sake of keeping my analogy foolproof, let’s stick with a human skeletal system for now). The bones that make up a skeleton are literally the infrastructure components in the body. Without the bones maintaining the basic shape, the basic body parts (legs, arms, torso, head) can’t move. The same is true in a company – without basic organization units in place (i.e. the structure of departments or function areas), no one would know where they fit in, what they were supposed to do, nor how to do it.