Performance standards

Are Most Managers Set Up to Fail?

Books, movies, television shows, and advice columns have provided endless examples of pathologically bad managers – sometime played for laughs, sometimes played for horrors.  Most bad managers are ineffective for far less dramatic reasons: they were never taught or mentored on how to be a manager, or they never wanted to be a manager in the first place.

Lucy, the Chocolate Factory, and Quality Management

Quality management is a fancy way to describe the steps taken to make sure that the work being performed in any workplace is consistently done the way it’s supposed to be done. This post looks at how quality management would have helped in the class chocolate factory episode of "I Love Lucy"!